If you need help, we have a list of frequently asked questions and answers. We strive to give you the best customer experience possible. Click a question below to view the answer.

Water PNG Ltd will issue bills to you for any amount payable every 30 days.

Our offices are open weekdays from 8:00 AM to 4:30 PM. However, on Government pay week Fridays, we open from 8:00 AM to 3:00 PM. 

Water PNG will arrange for the reading of its meters on your premises each month. If for any reason your meter is not being read in any month, an estimation of your consumption will be made and based on your average consumption in the past.